All emails sent to that email address will be received by Plain (not your email provider’s inbox)
You can only use one domain per Plain workspace but can use multiple emails for the same domain.
If you need to receive a copy of each email sent to the support email address (for instance, to keep a copy in your
company’s email inbox), there are ways to achieve this. Please get in touch with us by email
at help@plain.com, and we will be happy to help.
The only requirement is that your support email address uses your company’s domain. Email addresses using @gmail.com
, @yahoo.com, @icloud.com, @hotmail.com or any other public email provider are not supported.We recommend you choose an email address that is easy to remember and clear that it represents a company. Good
examples could be help@, support@, contact@ or hello@. Generally, we’d advise against a personal one
like sonia@ or peter@ but they might also be fine, depending on your needs.