Snippets are templated messages in Plain that you can quickly combine to help customers more quickly.You can configure your snippets in Settings → Snippets.You can then press [ to insert a snippet when writing in a thread.Snippets can either be entire messages or short re-usable bits.For example:
Common links such as to your docs, status page, calendar booking links etc.
Re-usable apologies and greetings such as “So sorry to hear about, let me look into that.” or “Is there anything else I can help you with?”
Common instructions and how-to’s to your product
Within snippets you can also use some variables to include dynamic data. The following variables can be used:
{{ customer.email }}: The customer’s email address.
{{ customer.fullName }}: The first and last name of the customer.
{{ customer.shortName }}: If set, the short/first name of the customer.
{{ user.publicName }}: Your public name (useful for signatures).
